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Did you buy in the shop?Updated 6 months ago

In addition to the online store k-way.com, you can also buy K-Way in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases. 

Don't worry, you can still get help based on your purchase location:

  • If you purchased at a single-brand store, contact the store itself: you can also contact them by e-mail or phone.
  • If you purchased in a multi-brand store, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).
  • If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel than ours.

 Please note

Note that in order to obtain help with your in-store purchases, you must submit evidence.

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