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Returns

K-Way

What are the standard shipping and delivery times for my package?

Where will my order be shipped from?

How much does delivery cost?

Which countries do you ship to?

Can I request delivery to a pick-up point/locker/post office?

Some products on the website are shipped from physical stores. How does it work?

Which courier will deliver my order?

Can I pick up my order in store?

How can I track my order?

SHIPPING AND DELIVERY

What are the conditions for making a return?

How can I request a return?

What are the return procedures?

From which countries can I make a return?

When will I receive my refund?

How will I receive the refund?

My card is expired/blocked/disposable: how will I get my refund?

RETURNS AND REFUNDS

Can I change my order or shipping address?

How can I cancel my order?

I haven't received the confirmation email. What should I do?

I didn’t receive my package and it was returned to your warehouse. What should I do?

The order shows as delivered, but I haven't received it. What should I do?

What should I do if I received a defective item?

I received the wrong product

I haven't received all the items. What should I do?

My order is on hold. How can I release the shipment?

My order is delayed. What should I do?

My promo code isn’t working

I forgot to use the discount code

Did you buy in the shop?

ORDER ISSUES

Which payment methods can I use?

Promotional codes, how to get them?

How can I activate a discount code?

How to use discounts and BasicCard credit?

Are payments safe?

Can I pay in installments?

Can I request a non-detailed invoice?

How can I activate my Basic GiftCard?

How can I use my corporate discount?

Who am I buying from?

PAYMENTS, PROMOTIONS, AND GIFT CARDS

How can I know if an item will be back in stock?

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

PRODUCTS AND AVAILABILITY

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Categories

SHIPPING AND DELIVERY

RETURNS AND REFUNDS

ORDER ISSUES

PAYMENTS, PROMOTIONS, AND GIFT CARDS

PRODUCTS AND AVAILABILITY