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K-Way

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

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Some of the items of my order are shipped from stores, what does it mean?

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Track and manage orders

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Shipping

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Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

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My card is expired/blocked/disposable: how will I get my refund?

Refunds

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How can I split my purchase?

Can I request a non-itemised bill?

Payment

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Account

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Newsletter

Account and newsletter

What's the warranty on my items?

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How to interpret the washing label?

How can I find the K-Way I'm looking for?

Shopping guide

Other

4GIFT: the digital gift

Did you buy in the shop?

Who am I buying from?

Want to gift without the risk of messing up? 4GIFT is a digital gift service that allows the recipient to choose the gift directly. It's very simple!. Choose the product you want to gift from the showcase, select the size and color you think the reci

<img src="https://attachments.gorgias.help/r1WE86rVNl6J4Mvg/hc/0l9dY2VkvL7rZkLp/2024051507-389c344a-8742-40b4-a069-e92c2c31c365-screenshot%202024-05-15%20093604.png" style="width: 390px;" class="fr-fic fr-dib">Want to gift without the risk of messing up? 4GIFT is a digital gift service that allows the recipient to choose the gift directly.It&apos;s very simple!Choose the product you want to gift from the showcase, select the size and color you think the recipient might like, and click on &#x201C; SEND A&#xA0;4GIFT.&#x201D; A window will open, click on &#x201C;CONTINUE WITH GIFT.&#x201D;&#xA0;You are now inside the 4GIFT site. Follow the instructions and then indicate the name of the recipient; choose whether to send them an e-mail or the link; personalize the greeting message or record a small video; you can share the purchase with up to 10 people.Finally, as you continue, you will need to enter your details and payment method.Now what happens?The recipient receives the email or link, opens the gift, and can decide to keep it as is, change its size and color, or change the item. Finally, by entering their address, they can receive the gift at their doorstep.&#xA0;Remember: Payment is not effective until the recipient confirms the gift, that is, after opening the link/mail and confirming/changing the item. Until they perform these actions, the credit is only retained.&#xA0;At the moment, we do not provide a gift box for 4GIFT purchases.&#xA0;Still have some doubts? Check out <a class="fr-strong" href="https://k-way.4gift.com/en/service/faqs" rel="noopener noreferrer" target="_blank">4GIFT&apos;s FAQ</a>.

In addition to the online store k-way.com, you can also buy K-Way in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases. Don't worry, you can still get help based on your purchase location:. Please noteN

<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/shop-67e9736e-852b-44ec-92fe-ab763c59e384.png" style="width: 25px;" class="fr-fic fr-dii"> In addition to the online store <a href="//k-way.com">k-way.com</a>, you can also buy K-Way in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases.&#xA0;Don&apos;t worry, you can still get help based on your purchase location:<ul><li style="text-align: justify;">If you purchased at a single-brand store, contact the store itself: you can also contact them by e-mail or phone.</li><li style="text-align: justify;">If you purchased in a multi-brand store, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).</li><li style="text-align: justify;">If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel than ours.</li></ul><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239); vertical-align: bottom;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/MicrosoftTeams-image_4-5cc6647e-7f95-479a-97c1-9e0ad9f39fe3.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;Please note Note that in order to obtain help with your in-store purchases, you must submit evidence.</td></tr></tbody></table>

You are buying from:. K-Way.comc/o K-Way S.P.A.Via Dell'aprica 1220158 MilanoItaliaFax +39 011 2617595P. I.V.A 11606200969. Registered to the Company Office in Milan. Every purchase from our sites is regulated by the terms and conditions which we res

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; font-family: Arial; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are buying from:<p style="box-sizing: border-box; margin: 0px 0px 25px; font-family: Arial; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">K-Way.com c/o K-Way S.P.A. Via Dell&apos;aprica 12 20158 Milano Italia Fax +39 011 2617595 P. I.V.A 11606200969<p style="box-sizing: border-box; margin: 0px 0px 25px; font-family: Arial; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to the Company Office in Milan.<p style="box-sizing: border-box; margin: 0px; font-family: Arial; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

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