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<p id="isPasted" style="text-align: justify;">If you have any BasicCard discount or cash, they will be immediately suggested as soon as you will go further with your purchase, within your shopping cart.</p><p style="text-align: justify;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/yes_icona-606432f6-f1cd-43e1-a133-d547f3f19a39.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;Just click on the Apply button next to the discount/cash you want to use.</p><p style="text-align: justify;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/NOME_SCONTO_1-9daf4f10-792a-47a2-aa45-05a1dc934cc2.png" style="width: 457px;" class="fr-fic fr-dib fr-bordered fr-rounded"></p><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><p style="text-align: justify;">&#xA0;<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/MicrosoftTeams-image_4-72da1d4f-21b3-499d-9d3a-8fcefeda3372.png" style="width: 25px;" class="fr-fic fr-dii"><strong>&#xA0;Please note</strong></p><p style="text-align: justify;">BasicCard discounts/cash are only displayed after you logged into you associated account.</p></td></tr></tbody></table><hr><p style="text-align: justify;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii"> If you need further assistance please check the other questions or <a href="https://www.k-way.com/it/pages/contact"><strong>Contact us</strong></a></p>

If you have any BasicCard discount or cash, they will be immediately suggested as soon as you will go further with your purchase, within your shopping cart. Just click on the Apply button next to the discount/cash you want to use. Please note. BasicC

How can I use my BasicCard discounts or cash?

Payment

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

Can I change my delivery address?

Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

Track and manage orders

How much does delivery cost?

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

Which payment methods can I use?

How can I activate a discount code?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

How do I create an account?

How can I cancel my account?

How can I change/recover my password?

How will my personal Profile information be used?

Account

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What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

How can I find the K-Way I'm looking for?

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Did you buy in the shop?

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How can I use my BasicCard discounts or cash?Updated 5 months ago