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Returns

K-Way

Shipping is free&#xA0;for orders over &#x20AC; 159,00.For orders less than &#x20AC; 159,00 we will charge you:&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/flag_italia-dbd9f6b7-d4d5-439d-9c31-9210c2eb9f7c.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0; &#x20AC; 7,00 in Italy;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/ue_flag-5c9c22df-ea23-49b7-97da-a4c751d85497.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0; &#x20AC; 9,90 in Europe;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/usa_flag-d98e296b-af67-4d9c-af78-b7a835603d50.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii">&#xA0;&#x20AC; 19,90 in the USA.<hr><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii"> If you need further assistance please check the other questions or <a class="fr-strong" href="https://www.k-way.com/it/pages/contact">Contact us</a>

Shipping is free for orders over € 159,00. For orders less than € 159,00 we will charge you:. € 7,00 in Italy;. € 9,90 in Europe;. € 19,90 in the USA. If you need further assistance please check the other questions or Contact us

How much does delivery cost?

Shipping and in-store pickup

Shipping

When will my order be shipped?

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I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

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Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

Track and manage orders

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Why is the tracking not updated?

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

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My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

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How can I split my purchase?

Can I request a non-itemised bill?

Payment

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Account

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Shopping guide

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Did you buy in the shop?

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How much does delivery cost?Updated 10 hours ago