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Returns

K-Way

Shipping is free&#xA0;for orders over &#x20AC; 150,00.For orders less than &#x20AC; 150,00 we will charge you:&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/flag_italia-dbd9f6b7-d4d5-439d-9c31-9210c2eb9f7c.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0; &#x20AC; 7,00 in Italy;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/ue_flag-5c9c22df-ea23-49b7-97da-a4c751d85497.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0; &#x20AC; 9,90 in Europe;<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/usa_flag-d98e296b-af67-4d9c-af78-b7a835603d50.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii">&#xA0;&#x20AC; 19,90 in the USA.<hr><img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii"> If you need further assistance please check the other questions or <a class="fr-strong" href="https://www.k-way.com/it/pages/contact">Contact us</a>

Shipping is free for orders over € 150,00. For orders less than € 150,00 we will charge you:. € 7,00 in Italy;. € 9,90 in Europe;. € 19,90 in the USA. If you need further assistance please check the other questions or Contact us

How much does delivery cost?

Shipping and in-store pickup

Shipping

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

Can I change my delivery address?

Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

Track and manage orders

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Why is the tracking not updated?

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

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How will my personal Profile information be used?

Account

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Newsletter

Account and newsletter

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

Shopping guide

Other

Did you buy in the shop?

Who am I buying from?

How much does delivery cost?Updated 2 months ago