What can I do if I didn't receive the order confirmation e-mail?Updated 5 months ago

In case you did not receive the order confirmation e-mail, we suggest:

 Checking your spam folder;

 Checking which e-mail address you used to place the order;

 If you used PayPal Express Checkout to pay, please check your PayPal e-mail;

Make sure your payment was successful (see Why can't I see the order that seems already paid?)

Check your account and make sure your order has been placed on k-way.com.

If you need further assistance please check the Other questions or Contact us