How can I ship my return?Updated 3 months ago
Below you will find all available ways to ship your return.
Shipping from Italy
If you have chosen “Ship with a return label”
• You’ll receive a free shipping label with TNT FedEx;
• The courier will attempt a collection the first business day after the request;
• To book another pickup, you can either use the online form, Book a pickup with TNT, or you can call TNT's Customer Service at (+39) 0236017467.
• If you’re not available, you can bring your parcel to the nearest TNT FedEx point.
Click here to find the nearest TNT FedEx point
If you have chosen “Ship with any carrier of your choice”
• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:
K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia
If you have chosen “Return to a retail store”
• You can go to any store of the Group with the return parcel.
Click here to find all available stores
Shipping from abroad
If you have chosen “Ship with a return label”
• You’ll receive a free shipping label with TNT FedEx courier;
• The courier will attempt a collection the first business day after the request;
• If you’re not available, you can bring your parcel to the nearest TNT FedEx Point.
Click here to find the nearest TNT FedEx Point
If you have chosen “Ship with any carrier of your choice”
• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:
K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia
⚠ We only accept returns from the following locations: European Union (EU), which includes Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden. Please note that we do not accept returns from the United Kingdom (UK).
United States of America (USA):
Only for users with profiles registered in the USA.
Exclusions:
We do not accept returns from:
- Duty-free areas (e.g., Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands, Vatican City, etc.).
- Countries not mentioned above.
For further clarification, please contact us.