How can I ship my return?

Below you will find all available ways to ship your return.

Shipping from Italy

If you have chosen “Ship with a return label”

• You’ll receive a free shipping label with TNT FedEx;
• The courier will attempt a collection the first business day after the request;
• To book another pickup, you can either use the online form, Book a pickup with TNT, or you can call TNT's Customer Service at (+39) 0236017467.
• If you’re not available, you can bring your parcel to the nearest TNT FedEx point.

Click here to find the nearest TNT FedEx point

If you have chosen “Ship with any carrier of your choice”

• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:

K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

If you have chosen “Return to a retail store”

• You can go to any store of the Group with the return parcel.

Click here to find all available stores

Shipping from abroad

If you have chosen “Ship with a return label”

1. Schedule a UPS pickup

👉 Pickup is not automatic and must be scheduled by the customer.

You can book a pickup via the UPS website: https://wwwapps.ups.com/pickup/schedule

2. Or drop it off at a UPS location

👉 Alternatively, you can drop off the package at any UPS access point.

Find your nearest location here: https://www.ups.com/dropoff/

If you have chosen “Ship with any carrier of your choice”

• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:

K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

⚠ We only accept returns from the following locations: European Union (EU), which includes Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden. Please note that we do not accept returns from the United Kingdom (UK).

United States of America (USA):
Only for users with profiles registered in the USA.

Exclusions:
We do not accept returns from:

Duty-free areas (e.g., Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands, Vatican City, etc.).
Countries not mentioned above.

For further clarification, please contact us.

How can I ship my return?Updated 5 hours ago