How can I ship my return?Updated 3 months ago

Below you will find all available ways to ship your return.

Shipping from Italy

If you have chosen “Ship with a return label”

• You’ll receive a free shipping label with TNT FedEx;
• The courier will attempt a collection the first business day after the request;
• To book another pickup, you can either use the online form, Book a pickup with TNT, or you can call TNT's Customer Service at (+39) 0236017467.
• If you’re not available, you can bring your parcel to the nearest TNT FedEx point.

Click here to find the nearest TNT FedEx point

  If you have chosen “Ship with any carrier of your choice”

• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:

K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

  If you have chosen “Return to a retail store”

• You can go to any store of the Group with the return parcel.

Click here to find all available stores

Shipping from abroad

If you have chosen “Ship with a return label”

• You’ll receive a free shipping label with DHL Express courier;
• The courier will attempt a collection the first business day after the request;
• If you’re not available, you can bring your parcel to the nearest DHL Service Point.

Click here to find the nearest DHL Service Point

  If you have chosen “Ship with any carrier of your choice”

• Shipping fees are on you;
• You can choose any courier;
• The shipment must be sent to:

K-Way.com c/o BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

If you need further assistance please check the other questions or Contact us