No, exchanges are not currently possible; if one or more of the products you bought do not fit and you would like a different color or size, you can proceed with a return and then a new purchase. See also: How can I request a return?. If you need fur
To request a return, the following conditions must be met:. The request must be made within 30 days of the order delivery. The product must:. The return process will be completed with the issuance of a refund within 14 business days (excluding Saturd
Start the return process by clicking here. The link will be opened in a new tab, so you can check the instructions below. Once you open the link, you'll be on this page:. Here you must write:. You can find your order number here:. Now fill in the ret
The return is free if you choose the options:. • Ship with a free return label • Return to a retail store. The return is not free - but depends on the chosen carrier, if you choose the option:. • Ship with any carrier of your choice (you pay for the
Below you will find all available ways to ship your return. Shipping from Italy. If you have chosen “Ship with a return label”. • You’ll receive a free shipping label with TNT FedEx;• The courier will attempt a collection the first business day after
If you found any defects in one or more of the items you ordered, please contact us immediately no later than 30 days from receiving the parcel. We'll take back your item and it will be treated as a return. By contacting us please provide:. We will p
Option only available for returns shipped from ITALY. If you have requested a return with the TNT FedEx prepaid label, please note that the label is valid 15 days from its issue**. During these 15 days:. 🚚 The first pickup attempt will take place on