K-Way logo
K-Way logo

All articles

What are the return conditions?Updated 7 months ago

*Return extended to 60 days for orders placed between 11/21 and 12/31 

The following requirements must be met in order to request a return:

it must be submitted within 30 days* following the order's delivery.

The item must:

be brand new, never worn, and merely tried on**;

 not to be washed;

still bear the tag;

have no unintentional damage;

be free of flaws; in this case you'll have to fill a complaint (see What should I do if I received a defective item?)

** underwear and beachwear must be tried on wearing ones' own underwear. 

Please note 

Submitting a return that does not meet the above criteria will result in its rejection by the returns department; in this case, you will be responsible for retrieving the items and will not be eligible for a reimbursement. 

If you need further assistance please check the other questions or Contact us

Was this article helpful?