K-Way logo
K-Way logo

All articles

Why can't I see the order that seems already paid?Updated 8 months ago

Sometimes it may happen that, despite proceeding with the payment, there are some glitches (see Why can't I complete a card payment?).

As an effect, the bank account may show a transaction even though there's no related order in your account. 

 In such cases, the transaction is pre-authorized (usually marked as "unaccounted") so the amount has not been recorded.

We advise you to check this issue with your bank. 

If you use PayPal, make sure you complete the purchase by hitting the Confirm Payment button on the app/site. If the payment is still under Pending area, you should place a new order. 

If you need further assistance please check the other questions or Contact us

Was this article helpful?