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<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/yes_icona-416bdcb5-7329-425b-bbb9-f5d2d2683108.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;The return is free if you choose the options:&#x2022; Ship with a free return label&#xA0; &#x2022; Return to a retail store<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/moneyu-8624ed3c-f8f5-465b-a4de-1bf7d4e193ab.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;The return is not free - but depends on the chosen carrier, if you choose the option:&#x2022; Ship with any carrier of your choice (you pay for the shipment)&#xA0;<hr>See also:&#xA0;<a class="fr-strong" href="https://help.k-way.com/en-US/how-can-i-request-a-return-233961">How can I request a return?</a><hr><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" class="fr-fic fr-dii"> If you need further assistance please check the other questions or <a class="fr-strong" href="https://www.k-way.com/it/pages/contact">Contact us</a>

The return is free if you choose the options:. • Ship with a free return label • Return to a retail store. The return is not free - but depends on the chosen carrier, if you choose the option:. • Ship with any carrier of your choice (you pay for the

How much does the return costs?

Returns and refunds

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

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Manage

Track and manage orders

How much does delivery cost?

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

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How will my personal Profile information be used?

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How to interpret the washing label?

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4GIFT: the digital gift

Did you buy in the shop?

Who am I buying from?

How much does the return costs?Updated 10 months ago