Some of the items of my order are shipped from stores, what does it mean?Updated 4 days ago
In case of stock shortage in our warehouse, some items could be sent from our stores.
In such cases, be aware that these orders:
Can only be delivered to the EU (see also What countries do you deliver to?)
These items can be exchanged in any physical store within 30 days after the purchase: you will just need to show the teller your receipt.
This option is valid in Italian stores only.
Exchanged items can't be returned.
in case that one ore more items are defective, we will provide a pick-up and refund: we can't replace any item (see also, What should I do if I have received a defective item?)
If you need further assistance please check the other questions or Contact us