K-Way logo
K-Way logo

All articles

Track

Articles

When will my order be shipped?

We aim to have your order ready as quickly as possible, usually within 1-2 business days. When your order gets shipped you will receive an email notification which will indicate the expected delivery date. If you need further assistance please check

When will I receive my order?

More than 75% of our orders get delivered within 3 days. Delivery services may take longer in remote or hard to reach areas (mountain locations, small islands, etc.). The timelines of your order will be provided via email as you will receive the trac

I didn't receive all the products: why?

Your order may be split into several shipments depending on the stock availability of our warehouses and stores. You will get, via email, a tracking link for each shipment. If you need further assistance please check the Other questions or Contact us

Where will my order be shipped from?

Orders placed on k-way.com may be shipped, based on availability, from:. Our central warehouse in Turin, Italy. Stores located in Italy. Warehouse availability may affect the choice of the courier and delivery times. If you need further assistance pl

Some of the items of my order are shipped from stores, what does it mean?

In case of no stock of the selected product in our online warehouse, it will be sent to you from our ph You must proceed with the cancellation of the order and then repeat the purchase operation. You can delete your order from the order confirmation