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Orders placed on <a href="//k-way.com">k-way.com</a> <a href="//briko.com"></a>may be shipped, based on availability, from:<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/posizione_icona-d21f22c4-3965-4923-abe0-55c4035b41f4.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;Our central warehouse in Turin, Italy.<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/flag_italia-52a07a42-8930-4c8e-a550-7af42ead48f0.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;Stores located in Italy.Warehouse availability may affect the choice of the courier and delivery times.<hr><ul style="list-style-type: circle;"><li style="font-style: italic; font-size: 14px;">See also&#xA0;<a class="fr-strong" href="https://help.k-way.com/en-US/i-didnt-receive-all-the-products-why-233956">I didn&apos;t receive all the products: why?</a></li></ul><hr><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" id="isPasted" class="fr-fic fr-dii"> If you need further assistance please check the other questions or <a class="fr-strong" href="https://www.k-way.com/it/pages/contact">Contact us</a>

Orders placed on k-way.com may be shipped, based on availability, from:. Our central warehouse in Turin, Italy. Stores located in Italy. Warehouse availability may affect the choice of the courier and delivery times. If you need further assistance pl

Where will my order be shipped from?

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When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Some of the items of my order are shipped from stores, what does it mean?

Can I change my order?

Can I change my delivery address?

Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

How much does delivery cost?

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

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How will my personal Profile information be used?

Account

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Newsletter

Account and newsletter

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

How can I find the K-Way I'm looking for?

Shopping guide

Other

Did you buy in the shop?

Who am I buying from?

Where will my order be shipped from?Updated 5 months ago