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How's the refund made?Updated 8 months ago

Refunds are made only on the payment method used at the time of purchase.

The refund amount must be calculated net of any discounts applied during the purchase: if you buy a € 100.00 item with a 10% discount, you will receive the € 90.00 you paid and not the total value of the product.

 Shipping fees are refunded upon a return of the whole order; in case of partial return, they will not be refunded.

It is not possible, in any case, to request a refund on a payment method other than the one you used.


See also, My card is expired/blocked/disposable: how will I get my refund?

See also, When will I receive my refund?


If you need further assistance please check the other questions or Contact us

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