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How's the refund made?

Refunds are made only on the payment method used at the time of purchase. The refund amount must be calculated net of any discounts applied during the purchase: if you buy a € 100.00 item with a 10% discount, you will receive the € 90.00 you paid and

When will I receive my refund?

When the refund is made, you will receive an e-mail notification: check also SPAM/Unwanted Mail. Refunds are usually issued within 14 days after the parcel is received in the warehouse. Only the refund will be notified; you can check the receipt of t

My card is expired/blocked/disposable: how will I get my refund?

If you have used a disposable card or in the meantime it has expired, been cancelled or lost you can contact your bank and inform them that you will receive a refund. As a rule, cards, even when no longer usable for the reasons above, can still recei